Digital Project Manager

The Invisible Collection (www.theinvisiblecollection.com) is a high growth, independent, founder-led e-commerce platform showcasing the best in contemporary furniture and homewares. Think Net-A-Porter of Design.

Curated, contemporary, custom. We offer the most personal luxury shopping experience, building strong relationships with clients worldwide both through our online and offline channels.

We have a global website, shipping worldwide, private showrooms, private shopping, VIP events and 24/7 customer care services. With offices between Paris, London and NYC, offering remote and flexible working options.

We are looking for our Digital Project Manager  to drive our digital transformation

Your Mission

This role is intrinsic to the success of the new Invisible Collection Ecommerce Customer Experience. Whilst a focus on maximising efficiency of the day to day ecommerce architecture is integral to the success of this role, a desire to learn, test and enhance the technology offering in order to surpass both market norms and consumer expectations, is a must. Always thinking about ‘what’s next’, the Digital Projects Manager will work to enhance existing features, define solutions to customer problems and explore new technologies to support in delivering key trading and operational objectives.

Core Activities

• Working closely with the Head of Digital , eCommerce Manager, Web Analyst and development agencies, identify new opportunities to define a best-in-class technology roadmap that supports our enhanced customer experience and growth strategy.
• Project management, end to end, of all B2B and B2C digital enhancements: translating project epics into outcome focused roadmaps that communicate clear direction and priorities to development agency, ensuring wider dependencies and implications for changes are understood.
• Gathering team requirements for ecommerce trade, operations or process enhancement initiatives that require cross-departmental collaboration.
• Taking ownership of training and onboarding for new ecom products, creating and communicating processes that ensure adoption is seamless for the whole team.
• Reporting back to the ecommerce team within weekly catch ups; tracking milestones, risks and dependencies against project timelines, priorities and objectives to ensure all team stakeholders are fully briefed.
• Managing and prioritising sprint cycle releases and circulate on a bi-weekly basis to business stakeholders, communicating a ‘problem, impact, solution model’ in order to educate the business on ecommerce development and performance.
• Day to day management of the development agencies and ownership of the development budget, maximising return on investment by maintaining monthly effort and capacity tracker to monitor burn rate.
• Managing day to day relationships with all 3rd party technology partners including: payment gateways, web developers and software/apps, acting as first point of call for implementations, queries and issues.
• Management of Product Managers, ensuring effective day to day coordination of the ecommerce ticketing system and initial prioritisation of bugs and requests to development agency are in line with team needs and business objectives.
• Regularly reviewing and benchmarking Invisible Collection experiences and technology products against competitors to ensure best in class experience, making clear recommendations, outlining costs and potential ROI for the business.
• Keeping abreast of industry awards, identifying those in which Invisible Collection could be entered, in order to boost team morale, recognition and profile within the industry.

We are looking for someone who has

• Proven working experience as a Project, Product or Programme Manager within the Furniture, Fashion, Luxury or Digital Marketing sector
• Familiarity with project management tools and management of ticketing systems and roadmap planning
• Familiarity with Agile Development (Scrum, Kanban, SAFe)
• A background in technical solutions implementation and digital business analysis and development
• An understanding of key ecommerce commercial needs and the impact of technology enhancements on various aspects of both short and long term trading and customer experience.
• Experience managing direct reports and/or small teams, in addition to relationship management of external partners and suppliers.

We are looking for someone who is

• Communicative with fluent written and spoken English, French would be a plus
• Highly organised with the ability to plan, multi-task and prioritise to meet tight deadlines
• Motivated by working in a fast paced, dynamic environment
• Positive in their approach and solutions oriented
• Experienced at forging successful relationships with external agencies and internal stakeholders
• A team player and enjoy leading others while getting the best out of the people and projects that you oversee
• Flexible with the ability to ‘roll sleeves up’ and support with other areas within the Ecommerce team when necessary
• Enthusiastic and keen to develop within Ecommerce

Workplace: London, Central Zone 1

Salary: 50k to 55k depending on skills and experiences

While at The Invisible Collection, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest in our leaders and associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As an ambitious leading e-commerce business, entirely founder-led, our reach is broad, and our impact is global. Yet we grow organically with a test and learn approach. It’s in our DNA to innovate and even disrupt to create the most wonderful shopping experience for our clients. You can unleash your creativity and reach excellency. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart.

To apply, please either fill the form below or send an up-to date CV and cover letter stating why you feel you’d be a great fit for this role to [email protected]

The Invisible Collection is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how The Invisible Collection manages and processes your personal information please see our privacy notice at https://www.theinvisiblecollection.com/privacy-policy-2/

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