Here: https://www.theinvisiblecollection.com/my-account/If you are an interior designer, select "Yes" when asked. Our team will approve your account within 24 hours so you can benefit from trade benefits directly online.
Everytime you click on the heart icon, the item is added to your Wishlist. Click on the heart again to remove it from the Wishlist. If the price is shown, you can purchase the items of your Wishlist by adding them to your cart and checking out. If the price is not shown, please click on "request a quote". If you wish to talk about your Wishlist, please email us at [email protected]
Yes, please create your trade account here. Our trade representatives will approve the account within 24 hours for you to access trade benefits online. They will also get in touch with you to see how they can help making sourcing effortless for you and your clients.
Our trade discounts depend on the piece and the designer. Please create your trade account here and our trade representatives will get in touch with you to see how they can help making sourcing effortless for you and your clients.
Care instructions will be sent upon delivery of the piece. If you have any questions or concerns, email us on [email protected] or call us on +33622335309 (WhatsApp works too!)
Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.
If you realise there has been an error in your order, please notify The Invisible Collection via email on [email protected]. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.
Send us pictures immediately and make sure to mark down details of the damage on the driver's delivery bill.
If we ship your order to a storage facility, please make sure the receiver unpacks and controls it immediately upon reception. All claims for freight damage must be made within 72 hours of reception.
Once received, we will investigate and if the claim is successful, either repair or replace depending on the piece and its condition. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
If you select your own freight carrier, freight claims must be filed directly with the selected carrier. The Invisible Collection is not responsible for a customer’s own or third party freight damage and claim.
As a service to our customers, we arrange the shipping of orders via one of our preferred carriers. All charges are proforma and will be included in your order’s final balance. Two options are available: 'White glove service' or 'Curbside service'. "White glove service": our shipping partner will unload, unpack, check and install the piece in the room of your choice. "Curbside service": our shipping partner will unload the product and deliver it in front of your building door.
You may also choose to pick up the item at the atelier or in a storage facility of your choice. In that case we must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for “customer’s own” pick-up will be added to the balance due. The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.
We ship by road, air and sea depending on the delivery address, your project timeline and budget.
Our shipping partner will pick up, pack, ship your order. They will help you manage customs. Then they will schedule the delivery at the day and time that works best for you. They will unload, unpack, check and install the product in the room of your choice.
Yes we can request a preferred delivery date. Please note that no guarantee can be given as many factors can influence an international delivery but we will do our best to accommodate your request.
We first send you a quote with the chosen pieces’ technical specifications, production lead time, country of origin, prices, quantity, VAT and shipping costs if applicable. Once approved and paid, we will issue an invoice and start production or dispatch the items if they are available in stock. Contact us on [email protected] if you have misplaced your invoice.
Yes of course, this is most recommended and the beauty of shopping for multiple items at The Invisible Collection. Email us your selection and delivery address at [email protected] to receive a quote.
You may organise your own pick up. Please note that the transfer of responsibility occurs upon pick up and under no circumstances will the seller be able to compensate you in case of breakage during transit, even if we have offered a packaging service. It is therefore strongly recommended to pick up the goods unpacked for your shipper to control them upon collection.
When you write to us at [email protected], one of our experts will reply to you and follow your order from A to Z. If you would like to speak to someone specific, please feel free to let us know.
No the delivery time is not included in the production lead time. The delivery time will depend on the chosen method (sea or air) and the delivery address.
Yes you can change the delivery method until the piece is dispatched. Please note that may involve an increase of delivery fees as we always work ahead to secure the best shipping prices.
The Invisible Collection is your one stop online shopping platform to buy furniture, rugs, accessories and objects for any destination worldwide. Our team in London, Paris and New-York take care of everything from customisation requests, samples management, production supervision, invoicing and logistics.
Buying on The Invisible Collection is the guaranty that you will receive pieces that have been chosen by a team of design and art specialists for their uniqueness and quality, paid at the right price and delivered in perfect condition, on time.
A bespoke order means you can change colours, fabrics, finishes, materials, shapes or dimensions to accommodate your project. All our products are made to order and most of them are customisable so email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options.
Yes on almost all of our products. If you want to customise a piece or commission a designer, email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.
If you want to customise a piece or commission a designer, email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.
Of course! You can either give us the fabric reference and we will order it on your behalf or you can send it directly to the atelier. Make sure to have the fabric approved by us before you order it from the manufacturer as some fabrics might not be suitable for specific pieces. Email us your request at [email protected] or call us on +33622335309 (WhatsApp works too).
Not always! It depends on the piece, the designer and the level of customisation. Email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.
Each piece is made by the best artisans around the world, we hand pick each craftsman with each designer depending on the skillset needed to achieve the best result for the specific piece. We quality check each piece before it leaves the atelier and work with a network of art shippers to make sure it is delivered as carefully as it has been made. Contact us to visit the ateliers!
We know each and every one of the designers and artists on the site and we work with craftsmen directly. On delivery, you will receive a certificate of authenticity for your piece.
For any standard order, add your items to the basket, enter your delivery address, pay online (Paypal, credit card or wire transfer). We will start production as soon as payment is received and contact you once the piece is ready to arrange delivery at the convenient date and time. If the piece is in stock, we will arrange pick up within 72 hours of payment.
Before checkout, you will be allowed to add a comment. Do feel free to use this space to write instructions/sidemark for delivery. Click the "Gift", add a note and we will wrap your items accordingly.
If you require customisation, please click on "Request a quote" or send us an email at [email protected] and tell us your requirements. It usually takes us less than 24 hours to respond and up to 7 days if the customisation is more complex. Upon reception of your quote, you can pay online via Paypal, credit card or wire transfer. We will start production as soon as payment is received and contact you once the piece is ready to arrange delivery at the convenient date and time. If the piece is in stock, we will arrange pick up within 72 hours of payment.
If the price is not shown online or if you need custom dimensions, finishes, etc. then you might want to request a quote. We sill send you the pieces’ specifications, production lead time, country of origin, prices, stock availability if any and shipping costs. Once agreed and paid, we will issue an invoice and start production upon payment, unless the piece is in stock and ready to ship.
Our sourcing team works all year round to curate wonderful pieces of design across the globe. Please email us your catalogue or images of your pieces to [email protected] and the relevant team members will be in touch. Please bear with us while we look at your presentation, the waiting list can sometimes get long and we can't always answer as fast as we would like to.
We start production upon reception of payment. The lead time for the piece (except if it is in stock) is written on the product page. Allow 2 more weeks for delivery.
Our preferred payment method is wire transfer. We also accept all debit and credit card payments via Stripe. You can also choose to pay by PayPal in USD, EUR or GBP.
Our preferred payment method is wire transfer. We also accept all debit and credit card payments via Stripe. You can also choose to pay by PayPal in USD, EUR or GBP.
Yes, unless your country of delivery is the United Kingdom or the same as the country of production. Send us your VAT number on [email protected] or call us on +33622335309 (WhatsApp works too!)
If you are ordering from outside the EU, you should not be paying VAT. Prices shown do not include any duties or taxes. This means that if you are ordering a piece that is manufactured outside of your customs zones, duties and taxes might apply upon arrival in the destination country. If so, the purchaser will be responsible for paying tax and customs duties on the delivered goods, upon entry in the destination country, in accordance with local regulations.
If you are ordering from within your own customs zone or country, import duties will not be applicable. You may have to pay VAT, which will be included in your order at checkout.
Most of our pieces are standard rated. If your delivery address is in the United Kingdom, you will be charged 20% VAT. If your country of delivery is the same as the country of production, you will be charged standard VAT of the said country. If your country of delivery is within the EU (outside the UK and different from the country of production) you will only be charged if you are not VAT-registered. If you are VAT-registered, please send us your VAT number so we can remove the VAT from your invoice.
For deliveries outside the European Union, you will not be charged VAT (unless your country of delivery is the same as the country of production).
Do note that our pieces do not include customs and duties if applicable. The purchaser will be responsible for paying tax and customs duties on the delivered goods, upon entry in the destination country, in accordance with local regulations.
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