Suscribe here to suscribe to our newsletter. To unsuscribe, click on the link at the very bottom of a newsletter you have received.

Everytime you click on the heart icon, the item is added to your Wishlist. Click on the heart again to remove it from the Wishlist. If the price is shown, you can purchase the items of your Wishlist by adding them to your cart and checking out. If the price is not shown, please click on "request a quote". If you wish to talk about your Wishlist, please email us at [email protected]

Please click here: Reset my password

Please email us at [email protected]

Yes, please create your trade account here. Our trade representatives will approve the account within 24 hours for you to access trade benefits online. They will also get in touch with you to see how they can help making sourcing effortless for you and your clients.

Please fill in our trade form here.

Our trade discounts depend on the piece and the designer. Please create your trade account here and our trade representatives will get in touch with you to see how they can help making sourcing effortless for you and your clients.

Please email us at [email protected]

Please email us at [email protected]

This depends on the piece. Please email us on [email protected]

Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.

Changes in orders, returns or cancellations are sometimes possible, please email us on [email protected]

If you realise there has been an error in your order, please notify The Invisible Collection via email on [email protected]. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Our products are made to order, therefore orders cannot be cancelled and our products cannot be returned or exchanged unless they are damaged or defective.

Send us pictures immediately and make sure to mark down details of the damage on the driver's delivery bill.

If we ship your order to a storage facility, please make sure the receiver unpacks and controls it immediately upon reception. All claims for freight damage must be made within 72 hours of reception.

Once received, we will investigate and if the claim is successful, either repair or replace depending on the piece and its condition. You have a legal obligation to take reasonable care of the product whilst it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

If you select your own freight carrier, freight claims must be filed directly with the selected carrier. The Invisible Collection is not responsible for a customer’s own or third party freight damage and claim.

Our shipping partner will unload your crate or package on the curbside of the delivery address.

Our shipping partner will pick up, pack, ship your order. They will help you manage customs. Then they will schedule the delivery at the day and time that works best for you. They will unload, unpack, check and install the product in the room of your choice.

We do, this is what we call White Glove Delivery. Please select that option at checkout if installation is required.

We ship worldwide and very often to the US!

We ship worldwide.

They can be! What do you prefer? Tell us on [email protected]

Please note that the pieces might not all be ready at the same time so grouping fees might incur.

Yes of course! This is what we call white glove delivery.

Yes we can request a preferred delivery date. Please note that no guarantee can be given as many factors can influence an international delivery but we will do our best to accommodate your request.

We first send you a quote with the chosen pieces’ technical specifications, production lead time, country of origin, prices, quantity, VAT and shipping costs if applicable. Once approved and paid, we will issue an invoice and start production or dispatch the items if they are available in stock. Contact us on [email protected] if you have misplaced your invoice.

Yes of course, this is most recommended and the beauty of shopping for multiple items at The Invisible Collection. Email us your selection and delivery address at [email protected] to receive a quote.

You may organise your own pick up. Please note that the transfer of responsibility occurs upon pick up and under no circumstances will the seller be able to compensate you in case of breakage during transit, even if we have offered a packaging service. It is therefore strongly recommended to pick up the goods unpacked for your shipper to control them upon collection.

When you write to us at [email protected], one of our experts will reply to you and follow your order from A to Z. If you would like to speak to someone specific, please feel free to let us know.

No the delivery time is not included in the production lead time. The delivery time will depend on the chosen method (sea or air) and the delivery address.

Yes you can change the delivery method until the piece is dispatched. Please note that may involve an increase of delivery fees as we always work ahead to secure the best shipping prices.

Please send us your delivery address by email on [email protected], if you need us to install it and if so, on what floor the piece needs to go.

Delivery costs depend on your choice of delivery type, on the size and weight of the item, as well as the accessibility of the delivery address.

Email us at [email protected] or call us on +33622335309 (WhatsApp works too!)

Buying on The Invisible Collection is the guaranty that you will receive pieces that have been chosen by a team of design and art specialists for their uniqueness and quality, paid at the right price and delivered in perfect condition, on time.

Most certainly so, tell us what you'd like to see and we will arrange an appointment.

We have a private showroom in London, you can book your appointment here : https://www.theinvisiblecollection.com/contact-us/

A bespoke order means you can change colours, fabrics, finishes, materials, shapes or dimensions to accommodate your project. All our products are made to order and most of them are customisable so email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options.

Yes on almost all of our products. If you want to customise a piece or commission a designer, email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.

If you want to customise a piece or commission a designer, email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.

Of course! You can either give us the fabric reference and we will order it on your behalf or you can send it directly to the atelier. Make sure to have the fabric approved by us before you order it from the manufacturer as some fabrics might not be suitable for specific pieces. Email us your request at [email protected] or call us on +33622335309 (WhatsApp works too).

Not always! It depends on the piece, the designer and the level of customisation. Email us at [email protected] or call us on +33622335309 (WhatsApp works too) to discuss options. Our team of design experts will work with you to design the right piece for your home or project.

We love them! Please email us your request at [email protected] or call us on +33622335309 (WhatsApp works too).

All the time! New pieces are added on a rolling basis. Sometimes daily. Subscribe to our newsletter to keep up to date!

Each piece is made by the best artisans around the world, we hand pick each craftsman with each designer depending on the skillset needed to achieve the best result for the specific piece. We quality check each piece before it leaves the atelier and work with a network of art shippers to make sure it is delivered as carefully as it has been made. Contact us to visit the ateliers!

We know each and every one of the designers and artists on the site and we work with craftsmen directly. On delivery, you will receive a certificate of authenticity for your piece.

For any standard order, add your items to the basket, enter your delivery address, pay online (Paypal, credit card or wire transfer). We will start production as soon as payment is received and contact you once the piece is ready to arrange delivery at the convenient date and time. If the piece is in stock, we will arrange pick up within 72 hours of payment.

Before checkout, you will be allowed to add a comment. Do feel free to use this space to write instructions/sidemark for delivery. Click the "Gift", add a note and we will wrap your items accordingly.

If you require customisation, please click on "Request a quote" or send us an email at [email protected] and tell us your requirements. It usually takes us less than 24 hours to respond and up to 7 days if the customisation is more complex. Upon reception of your quote, you can pay online via Paypal, credit card or wire transfer. We will start production as soon as payment is received and contact you once the piece is ready to arrange delivery at the convenient date and time. If the piece is in stock, we will arrange pick up within 72 hours of payment.

We know how important it is to see the finishes so please email us your request at [email protected] or call us on +33622335309 (WhatsApp works too).

We try to accommodate all of your requests so please email us your request at [email protected] or call us on +33622335309 (WhatsApp works too).

If the price is not shown online or if you need custom dimensions, finishes, etc. then you might want to request a quote. We sill send you the pieces’ specifications, production lead time, country of origin, prices, stock availability if any and shipping costs. Once agreed and paid, we will issue an invoice and start production upon payment, unless the piece is in stock and ready to ship.

Our sourcing team works all year round to curate wonderful pieces of design across the globe. Please email us your catalogue or images of your pieces to [email protected] and the relevant team members will be in touch. Please bear with us while we look at your presentation, the waiting list can sometimes get long and we can't always answer as fast as we would like to.

We start production upon reception of payment. The lead time for the piece (except if it is in stock) is written on the product page. Allow 2 more weeks for delivery.

All purchases on The Invisible Collection are safe.

Under no circumstances does The Invisible Collection store or have access to your bank details.

Similarly, for all payments via Paypal, Paypal ensures the confidentiality of your banking information.

Our preferred payment method is wire transfer. We also accept all debit and credit card payments via Stripe. You can also choose to pay by PayPal in USD, EUR or GBP.

Our preferred payment method is wire transfer. We also accept all debit and credit card payments via Stripe. You can also choose to pay by PayPal in USD, EUR or GBP.