Account Manager

Location: London/Paris
Starting date: asap

You have a start-up mindset and a real affinity for e-commerce and account management. You would like to join a fast-paced and stimulating adventure where you will be actively involved in the growth of our business, focusing on the management of our collections and designer relationships. This role involves managing 60+ Designer accounts, ensuring their retention, negotiating contracts, and aligning pricing structures globally. You will work on implementing the key designer strategy, analyse business data, and collaborate on web projects. Additionally, you will liaise with teams worldwide to troubleshoot Designer-related issues and proactively oversee task milestones.

Responsibilities Include (but not limited to)

• Collection management of more than 60 Designers accounts
• Retain designers and suppliers through effective management and excellent service
• Negotiate with Designers, study margin and adapt contracts, ensuring parameters are respected
• Work to the worldwide aligned pricing structures and margins
• Maximise Marketing exposure to Designers networks through all channels
• Consistently produce, communicate and refresh collection information online
• Organise training and brief designers about company requirements in a timely manner
• Manage and coach the team to achieve consistent success
• Work with the Marketing Project Manager to implement the annual marketing strategy
• Definition, measurement, and analysis of KPIs
• Track, analyse and interpret business inputs and data to provide support to the Designers (top sellers, key launches, re-push)
• Participate in web project with the account management, operations teams and developers to enhance website functionalities (ex: onboarding, shipping process, sales front office, rendering…)
• Liaise with sales, marketing and operations teams worldwide to trouble shoot any issues with the Designer
• Daily oversee task milestones and respond proactively to unforeseen challenges

Profile

• Exceptional analytical and problem-solving skills
• Master’s degree in business administration, Economics, Finance, Operations
• Management or other relevant fields
• Knowledge on Microsoft Suite, WooCommerce, Jira, Outlook, SharePoint
• 4-year experience in account management, preferably at an e-commerce company, a large retailer or an agency
• A fast learner with a good sense of judgement and original thinking
• Ability to thrive in ambiguity and adjust quickly to change
• Excellent communication and presentation
• Data analytical skills
• Customer service orientation and experience working in a client-facing capacity
• Fluency in French and English mandatory

To apply, please email [email protected]