Operations Coordinator

Job Title: Operations Coordinator
Reports To: Head of Operations
Starting Date: ASAP
Location: London (Marylebone), United Kingdom
Type of contract: Permanent

Job Summary:

The Operations Coordinator is responsible for the seamless operation of our London
showroom’s sample and stock logistics. This role is pivotal in ensuring our inventory is
accurate, our shipments flow smoothly, and our stakeholders—both internal and external—
receive timely, efficient support. You’ll work at the heart of our operations, balancing structure
with adaptability in a fast-paced, design-led environment.

Key Responsibilities:

Sample Library Management:

• Maintain and organise our extensive sample library and stock room to ensure a clean,
  accessible, and efficient workspace.
• Accurately manage inventory using our Inventory Management System (IMS), tracking
  sample location, condition, and movements.
• Collaborate with logistics teams across global showrooms (Paris, Los Angeles, New
  York) to ensure consistency and accuracy in stock records.

Admin & Logistics Coordination:

• Manage the receiving and preparation of stock orders at our London showroom.
• Liaise with international shippers and suppliers to ensure timely and secure deliveries.
• Monitor and follow up on all incoming and outgoing shipments, ensuring timely and
  traceable deliveries.

Courier Coordination:

• Serve as the primary contact for courier services, handling booking, tracking, and
  troubleshooting any delivery issues with professionalism.

Sample Documentation:

• Photograph, label, and document all samples for easy identification and accurate
  records.
• Ensure compliance with customs and shipping documentation requirements.

Stakeholder Communication:

• Communicate daily with internal teams, clients, and designers to fulfil sample requests
  promptly and accurately.
• Provide regular updates on sample availability, shipments, and delivery timelines.

Skills & Experience:

• Minimum 1 year of experience in an administrative or operations role, ideally within
  the luxury, design, or fashion sectors.
• Proficient in inventory management systems and basic office software (Excel, Google
  Workspace, etc.), Airtable is a plus.

Key Attributes:

• Customer-first mindset with a commitment to delivering high-quality service.
• Strategic and forward-thinking with the ability to anticipate operational needs.
• Strong problem-solving skills and adaptability in a fast-paced environment.
• Team player who thrives on cross-functional collaboration.
• Excellent organisational and time-management abilities.
• Fluent in English, French is a plus.